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Refund and Returns Policy

Helium balloons – Exchange and returns are not accepted for helium balloons once handed over to the customer.

elegant decos will not be responsible for any popping/ deflation of the balloons once handed over. The customer is responsible to check the balloons prior to accepting it and ensure they are stored under good conditions to avoid popping or deflation.

Our balloons are inflated and checked thoroughly for any defects prior to its dispatch. In the event of a pop/ deflation for a reasons beyond our control during delivery handled by us, a refund will be made for the same. A replacement in most cases may not be possible at this point while in transit.

Flat balloons in the package – returns are accepted within 7 days for unused items, applicable only if the return is a result of our error (incorrect or defective items, etc.). We would be happy to offer a refund.